Some idiot decided it was a good idea to route calls to customer service based on the area code of the incoming phone number. Clearly this person was an old fogey who was unfamiliar with mobile phones. See, people in their 20s have this tendency to hang onto the phone number they got either in high school or college no matter where they move. 'Cause, you know, the phones are _mobile_. They're not wired to a house any more. Area codes are meaningless, especially when long distance is free. Consequently, there are lots of us out there who have cell numbers with an area code in a completely different part of the country from where the live. If you live in Seattle, for instance, you end up talking to some schmuck in Boston.
It would be one thing if they could just transfer you to the correct call center. But, of course, they can't. A global internet, ubiquitous access, voice over IP, and all the wonders of the communications age, and those fuckers managed to configure a system that can't even complete a correct phone call. Even _with_ human intervention.
AND THEY BUILD PHONE SYSTEMS FOR A LIVING!!!!
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I told you this happened to me last month too, right? The Texas woman at Comcast (yes, another "communications" company) couldn't transfer me directly at all and wasn't even sure if the number she gave me for California was even the right one. I asked what I should do if it wasn't, since I have a Boston cell and was in Texas, and she just said, "Sorry, I have no idea." It's just ridiculous.
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